James McReynolds, the General Manager for Adirondack Brewer and /Lake George Brewpub doesn’t see it as a strategy, but with the industry as a whole becoming more and more competitive, he feels being very concerned with the experience a customer has while they are on your grounds is sometimes overlooked.
“If the beer and/or food are great, that is a plus,” he said. “But if the total experience is not then you need to change it up.
“I think a lot of the industry focuses on how great their beer or food is. But they forget to think about if the customer is having fun while they are visiting as your guest.”
Making a great experience is a key also in making sure a guest wants to stick around for another flight or pint. That can help increase an overall ticket price and in turn help boost a tip for your beertender or server.
Here are some other important strategies that brewpubs can use to increase customer tips
READ MORE: Techniques to Increase Your Guest Check Average
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